# Customer Support

If you're experiencing issues

1. Check out the *troubleshooting page* for error codes (Coming Soon)
2. If you can't find a solution, try reaching out in the[ Telegram group](https://t.me/PolkaParty) or our [Discord](https://discord.gg/KkMRHrTA4H) server.

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Admins will **NEVER** send you a direct message first. If anybody approaches you directly on Telegram/Discord or any other social media platform, pretending to represent our customer support, please block them and report as spam.
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**NEVER**, under any situation, should you give someone your private key or recovery phrases. Immediately block and report anyone that asks you to provide these. 
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## Is it Urgent?

Please **do not** contact us via email for [customer support](https://partyfinance.gitbook.io/polkaparty/contact/contact-us/customer-support) issues, instead reach out for help via our [Telegram](https://t.me/PolkaParty) or [Discord](https://discord.gg/KkMRHrTA4H)